Our Policies

Standards & Accreditations

Rural Remote Home Care Services participates in accreditation with several national bodies. Accreditation requires us to meet a set of national standards to ensure our business processes, the care that we deliver and the staff that we employ meet these standards each time we are accredited. Some of the assessments are annual and others are every 3 years.

Rural Remote Home Care Services has been assessed and is accredited against:

  • National Aged Care Standards
  • National Disability Standards
  • National mental Health Standards

For more than 10 years we have consistently met the standards required against all of the listed Accreditation Standards. We are committed to providing care to our clients that follows the principles of best practice and home care.


  • Our quality outcome is to provide high quality support services which consistently exceeding the expectations of our clients & their families.
  • To achieve this outcome, we have implemented a Quality Management System, consisting of documented policies, procedures and work instructions; all of which provide guidance to our employees and competency to our existing and potential clients and independent auditing bodies.
  • We are committed to Continuous Quality Improvement throughout the organisation, learning from challenges, adhering to and maintaining best practise and always encourage feedback and innovation.
  • All our policies are communicated to and understood by all staff, as we are committed to complying with while continually improving the effectiveness of our services through an ongoing cycle of review, evaluation and implementation.

Privacy Policy

  • We manage our client’s privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (2014). We also comply with Commonwealth, State and Territory government legislation concerning the collection, use disclosure and destruction of personal / sensitive information.

  • Rural Remote Home Care Services collects personal / sensitive information that is reasonable and necessary for our client’s care & support.

  • We will obtain written consent or consent via necessary legal representatives to disclose that information to any third party not directly involved our client’s care and support.

  • We will destroy any personal information when it is no longer required for any purpose as per legislative requirements.

  • Where photos or images are required, client consent or consent of a legal representative will be required in writing for us to take and store images.

  • We regularly update our security measures in relation to current and future technologies, systems and procedures are in place to protect your personal information from misuse, loss and from unauthorised access.

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