Complaints

What is a complaint?

  • A complaint is when you are unhappy with the quality of services and you tell someone the reason.
  • A complaint can be about anything to do with your service, a person or something else.

How to make a complaint?

  • You can talk about what is wrong with any staff member.
  • If you are still not happy, talk to someone in charge at our office. You can ask to talk to the manager.
  • If you are still not happy or you don’t want to talk to a staff member you can:
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CLIENT COMPLAINT FORM

This form is to assist you in making a complaint to our organisation. All persons wishing to make a complaint can speak with the Manager or staff member of choice or choose to complete this form.

All information is strictly confidential.

If you feel unsure about anything or would like help to complete this form, please speak to the Administration Officer. We encourage you to make your complaint in writing. Please allow a maximum of ten (10) days for a response.

When you make a complaint, we will

  • Try to help you
  • Be quick
  • Tell you how long it will take for a resolution

Your complaint

  • Try to help you
  • Be quick
  • Tell you how long it will take for a resolution

Your complaint will be private. This means we will keep your details safe. If you are not happy with how someone at Rural Remote Home Care Services responds to your complaint you can contact:

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