In-Home Aged Care Financial Assistance Options

We recommend that clients determine if they are eligible for a home care package or other assistance options for at home services, simply call My Aged Care on 1800 200 422.

Clients are asked a series of questions to determine if an assessment by the Aged Care Assessment Team (ACAT) is required. If eligible, an ACAT assessor makes contact to meet and complete the assessment.

During the assessment, the ACAT assessor determines eligibility for a home care package and the package level that best meets client care needs.

There are four levels:

Level 1

Basic care needs

Level 2

Low-level care needs

Level 3

Intermediate care needs

Level 4

High-level care needs

If identified as being eligible for a package, you will be approved for one level of home care package. Your name will be added to a national waiting list and the allocation of your package will be prioritised based on your assessed need.

Upon receiving a letter from the Government advising when you have been allocated a package, you will need to provide the reference number to your selected care provider access your information, activate your aged care package and start providing care.

Each level of home care package provides a different subsidy amount from the Government. This amount is paid directly to Rural Remote Home Care Services. The subsidy contributes to the total cost of services and care delivery. Please know that carers typically have to contribute to the cost of care.

In-Home Care Package Service Types

The types of services you can access under a home care package include, but are not limited to:

  • Personal services: assistance with personal activities such as bathing, showering, toileting, dressing.
  • Nutrition, hydration, meal preparation and diet: assistance with preparing meals, provision of Meals on Wheels, assistance with monitoring oral intake.
  • Continence management: assistance in purchasing and using continence aids and appliances such as disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances, and enemas.
  • Mobility and dexterity: providing walking frames, walking sticks, mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, pressure-relieving mattresses and assistance with the use of these aids.
  • Nursing, allied health and other clinical services: If you have a need for allied health support, Rural Remote Home Care Services can access and coordinate assessment of services by a variety of allied health professionals such as speech therapy, podiatry, occupational or physiotherapy services, hearing and vision services.
  • Transport and personal assistance: assistance with shopping, visiting health practitioners and attending social activities.
  • Management of skin integrity: assistance with bandages, dressings and skin emollients.

A home care package may also be used to support the use of:

  • Telehealth: video conferencing and digital technology (including remote monitoring) to increase access to timely and appropriate care.
  • Assistive technology: such as aids and equipment (particularly those that assist a person to perform daily living tasks), as well as devices that assist mobility, communication and personal safety.
  • Aids and equipment: some aids and equipment that are directly associated with your care needs can be purchased using funds from your package budget. Read more about aids and equipment.

Please note that Home care level 1 and 2 packages are not intended to provide comprehensive clinical services. Home care level 3 and 4 packages have a greater emphasis on delivering complex care in the home, including more clinical care where needed.

New Patient

We provide tailored services to your needs and will make an extra effort in order to provide the right services.

(08) 8988 6889

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